Returns & Refund Policy

Every item we print is custom-made to your specifications and approved by you at the digital-proof stage, so — as with most made-to-order print and packaging — we generally can't accept returns for "change of mind" once production has started. This policy covers what we do instead when something goes wrong on our end.

The digital proof is your checkpoint

Before anything goes to press, we send a free digital proof for you to review and approve on WhatsApp. Please check shape, size, colors, text and image quality carefully — approving the proof confirms it's correct. Once approved, we're not able to make changes without a reprint charge.

What's covered

• The product doesn't match the artwork or specifications you approved in the proof.
• Manufacturing defects — print quality, material, or finishing faults.
• Damage that occurred in transit.

In any of these cases, we'll reprint your order at no cost, or refund it, at our discretion.

What's not covered

• Errors in artwork, text, or sizing that were present in the proof you approved.
• Color variation within normal printing tolerance across different screens and print runs.
• Low-resolution artwork you supplied and were warned about at upload (unless you purchased the resolution-enhancement add-on and it wasn't applied).
• Change of mind after approving the proof or after production has started.

How to report an issue

Message us on WhatsApp within 7 days of delivery with your order details and clear photos of the issue. We'll review and get back to you with a resolution — reprint, partial refund, or full refund — usually within 2 business days.

Refund timing

Approved refunds are issued to your original payment method and typically reflect within 5–7 business days, depending on your bank or payment provider.

Contact us

To start a claim, message us on WhatsApp or email hello@outprint.co with your order details.